Hey, We know sometimes things don’t work. If you didn’t like our product, you may return it, no hard feelings !!

Let us take you through the process:

1. Fill up the return request form
2. Get a call from us so that we know what went wrong and how we can make it right
3. Once your request is approved, we will arrange for a pickup & you will get your refund within 7-10 working days

Please keep these things in mind

• Timeframe: You have a 7-day window from the date of delivery to initiate a return/refund
• Convenience: To make the process hassle-free for you, we offer reverse pick-up services. Please note that this feature depends on your area’s pin code
• Condition: For a smooth refund process, kindly ensure that the product(s) are returned in their original condition. We will not be able to accept products showing signs of use or damage

Two modes of choosing to get refund

• Back to Source: After quality check is passed, the return amount will be credited to the original method of payment

• COD Order Refund: After quality check is passed, you will get a link from our payment partner Instamojo, you just have to fill its form & return amount will be credited to your account.

Terms & Conditions:

• Time-bound Returns: Products returned beyond the 7-day period, or those showing signs of use or damage, cannot be accepted for returns or exchanges

• Sales Platform: For sales from platforms like Amazon, Flipkart or other marketplace, returns may not be applicable from our website

• Refund Timeline: Refunds will be processed within 7 working days from the confirmation date

Got Questions? Feel free to reach out to us at +919599111390  ping us on WhatsApp, or send a note to  info@trutrtl.com, Our dedicated team is available Mon-Sat, 10 AM – 5:30 PM to assist you;

 

Exchange Policy

Hey, if you want to exchange your current order with our broad range of products, we have got you covered.

The Process to get your product exchanged is

1. Fill up the exchange request form.
2. Get a call from us so that we know what went wrong and how we can make it right.
3. Once your request is approved, we will arrange for a pickup & exchange

Please keep these things in mind:

Timeframe: You have a 7-day window from the date of delivery to initiate an exchange

Convenience: To make the process hassle-free for you, we offer reverse pick-up services. Please note that this feature depends on your area’s pin code.

Condition: For a smooth exchange process, kindly ensure that the product(s) are returned in their original condition. We will not be able to accept products showing signs of wear or damage

Terms & Conditions

• One Time Exchange: Once an item has been exchanged, it cannot be returned. We offer a one-time exchange to ensure your satisfaction with your purchase

• Exchange from other platforms: It is not being offered

Got Questions? Feel free to reach out to us at  +919599111390 , ping us on WhatsApp, or send a note to  info@trutrtl.com. Our dedicated team is available Mon-Sat, 10 AM – 7 PM to assist you

Cancellation Policy

Hey, To cancel, please contact our customer support team at +919599111390  from Mon to Sat, 10 AM to 05:30 PM. Once the product has been shipped, cancellation would not be possible.

General Terms & Conditions

• Discrepancies: Should there be any discrepancies in order delivery status, kindly inform us within 24 hours for prompt assistance

• Damage: In the unfortunate event of product damage upon delivery, please reach out to us within 24 hours

• Accurate Details: To facilitate smooth transactions, kindly ensure the accuracy of the bank account details provided